Refund policy

Return and Refund Policy

We want you to be happy with your VSHELL skincare products. This policy applies to purchases made directly from the VSHELL online store.

Change-of-mind returns
You may request a return within 14 days of receiving your order. After notifying us, please send the item back within a further 14 days.

For hygiene reasons, change-of-mind returns must be unused, unopened, in their original packaging, and with all original seals intact. A product or hygiene seal that has been opened or used is not eligible for a change-of-mind return, subject to your legal rights.

The customer is responsible for the cost of returning an unwanted item. Please contact us before sending a return so we can provide the correct instructions.

Refunds
Once we receive the returned item, or you provide evidence that it has been sent back, we will process an eligible refund within 14 days. Refunds are made to the original payment method. We refund the product price and the cost of standard delivery; any additional cost for an upgraded delivery service is not refundable.

Faulty, damaged, or incorrect items
If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible at vasile.pana@bubuteam.com. Please include your order number and photographs where possible so we can resolve the issue quickly. We will arrange an appropriate remedy and cover reasonable return postage where the item is faulty, damaged, or incorrect.

Cancellations
You may cancel an order before it is dispatched by contacting us at vasile.pana@bubuteam.com. Once an order has been dispatched, please follow the return process above.

Return address
VSHELL
1 KING WILLIAM COURT, KENDALL ROAD
WALTHAM ABBEY
EN9 3XP
United Kingdom

This policy does not affect your statutory consumer rights.